Group project, 2nd semester, master at AHO
A cross-disciplinary master course exploring the value of applying service design to housing. Cooperation between OBOS, AHO and Comte Bureau.
By applying service design to the process of moving in and out of a house or apartment, my partner and I improved the experience of moving.
We ended up creating a couple of powerful touch points that change the experience of moving. A wayfinder that gives an overview of the moving process and a moving and storage service included in the lease. We also created an "excitement box" that makes the 3 month waiting time from signing the contract to moving in more exciting. We wanted to tie the whole experience together - from the moment you sign the contract to the day you move out.